Terms of Service

Acceptance of these terms

These Terms of Service form a legally binding agreement between you and Web3 Sync. By accessing this website, creating an account, or using any part of the service, you confirm that you have read, understood and accepted these terms. If you do not accept them, you must not use the service.

These terms should be read together with our Privacy Policy, which explains how we handle personal information, and our Security Overview, which describes the controls we operate.

Eligibility

To use the service you must be at least 18 years old and legally capable of entering into a binding contract. You must not use the platform if you are located in, resident in, or a national of any jurisdiction where doing so would be unlawful, or if you are subject to sanctions that prohibit your use of the service.

You are responsible for determining whether your use of the service is lawful where you live, and for complying with any local tax, reporting or regulatory obligations that arise from it. We do not provide tax advice, and we do not withhold or report on your behalf except where the law requires us to do so.

Your account

• You must provide accurate, current and complete information when registering, and keep it up to date.
• You are responsible for maintaining the confidentiality and security of your password, second authentication factor and transaction PIN.
• You are responsible for all activity carried out through your account, whether or not you authorised it.
• You must notify us immediately if you believe your account has been accessed without authorisation.
• We may require identity verification before granting access to certain features or before processing a withdrawal. If verification is incomplete or unsuccessful, we may restrict the account.
• Accounts are personal. They may not be sold, shared, rented or transferred without our prior written consent.
• We may operate only one account per person unless we agree otherwise in writing.

The service we provide

Web3 Sync is a software interface that allows you to view and manage digital assets held in wallets you control. The platform displays balances and activity for the addresses you link, provides analytics and reporting, and lets you initiate transactions such as swaps, staking requests, withdrawals and card applications.

The service is provided as software. We are not a bank, a broker, an exchange, a custodian or an investment adviser, and we do not provide financial, legal or tax advice. Information displayed on the platform, including prices and analytics, is provided for information only and may be delayed or contain inaccuracies.

We may add, modify or remove features at any time. Some features may not be available in every jurisdiction or for every account type.

We do not take custody

We do not hold, control or have the ability to move the digital assets in your wallets. Wallet connections are read-only. We never receive your private keys or seed phrases, and we cannot recover them if you lose them. If you lose access to your keys, your assets may become permanently inaccessible and there is nothing we can do to restore them.

Where the platform facilitates a transaction between you and a third-party network or service, that transaction is executed by those networks and by you. Once a blockchain transaction has been broadcast, it is irreversible. Neither we nor any other party can cancel, reverse or recall it, and we cannot recover assets sent to an incorrect address.

Your obligations

• Use the service only for lawful purposes and in accordance with these terms.
• Keep your credentials, second factor, transaction PIN and recovery codes secure, and store recovery codes offline.
• Verify all transaction details — asset, network, amount and destination address — before confirming.
• Do not interfere with, disrupt, overload or attempt to gain unauthorised access to the platform or its infrastructure.
• Do not use the service to launder money, finance terrorism, evade sanctions, or commit any other financial or criminal offence.
• Do not misrepresent your identity, or use another person's account without authority.
• Do not access the service by automated means except through interfaces we provide for that purpose.
• Maintain your own records of your transactions for tax, accounting and reporting purposes.

Fees and charges

Subscription fees, where applicable, are set out in the plan you select when you subscribe. Subscription fees are charged in advance for each billing period and, except where required by law, are non-refundable.

Network fees charged by blockchains are separate from our fees. They are set by the networks themselves, are paid to validators rather than to us, and can change without notice according to network demand. We do not control these fees and cannot waive them.

Any fee we charge for a transaction will be displayed to you before you confirm it. By confirming a transaction after the fee has been displayed, you agree to pay that fee. Currency conversion, if any, is applied at the rate disclosed at the point of confirmation.

Risk disclosure

Digital assets carry a high degree of risk. In particular:

• Prices are highly volatile and can fall sharply, including to zero. You may lose all of your capital.
• Past performance is not a reliable indicator of future results.
• Blockchain transactions are irreversible once broadcast, including transactions sent in error.
• Network congestion can delay transactions and increase fees unpredictably.
• Smart contracts may contain errors, and may be exploited by third parties, resulting in loss of assets.
• Staking and DeFi arrangements may involve lock-up periods, slashing, or loss of principal.
• Regulatory treatment of digital assets varies by jurisdiction and may change with little notice, which may affect your ability to use the service.
• If you lose your private key or seed phrase, your assets may be permanently inaccessible.
• Third-party services you connect to may fail, be compromised, or cease operating.

You should not use the platform with funds you cannot afford to lose. Nothing on this website or in the platform constitutes investment, financial, tax or legal advice, and we do not make recommendations to buy or sell any asset. If you are unsure, seek independent professional advice.

Prohibited use

You must not use the platform to:

• Breach any applicable law, regulation, sanctions programme or court order.
• Infringe the intellectual property, privacy or other rights of any third party.
• Transmit malware, or attempt to probe, scan, penetrate or test the vulnerability of our systems.
• Engage in market manipulation, fraud, deception or any other dishonest conduct.
• Circumvent any access restriction, verification requirement or geographic restriction we apply.
• Use the service on behalf of a person who is prohibited from using it.

We may investigate suspected breaches and may suspend or terminate access where we reasonably believe this section has been breached. We may also report suspected criminal activity to the relevant authorities.

Availability and changes

We aim to keep the platform available, but we do not guarantee uninterrupted or error-free service, and we do not offer a service level commitment unless we have agreed one with you in writing. Access may be suspended or restricted for maintenance, security incidents, capacity limits, network outages, or matters outside our reasonable control.

We may modify, suspend or discontinue any part of the service at any time. Where a change materially affects your use of the service, we will give reasonable notice where it is practical to do so. We are not liable for any modification, suspension or discontinuation of the service.

Intellectual property

The platform — including its software, source code, design, interface, text, graphics and branding — is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the service for your own personal or internal business purposes, subject to these terms.

You must not copy, modify, distribute, sell, lease, reverse engineer or attempt to extract the source code of the platform, except to the extent that such restriction is prohibited by applicable law.

You retain ownership of any content you submit to us. By submitting content, you grant us a licence to use it solely for the purpose of operating, supporting and improving the service. Educational videos embedded on this site remain the property of their respective creators and are used under the terms of the hosting platform.

Third-party services

The platform links to and integrates with third-party services, including blockchain networks, market data providers, live chat, video hosting and payment providers. We do not control those services and are not responsible for their content, availability, security or practices. Your use of a third-party service is governed by that party's own terms and privacy notice.

Any link to a third-party site does not imply that we endorse it, and you access such sites at your own risk.

Limitation of liability

To the fullest extent permitted by applicable law, the service is provided on an "as is" and "as available" basis, and we exclude all warranties, conditions and representations not expressly stated in these terms, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose or non-infringement.

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, punitive or consequential loss, or for any loss of profit, revenue, opportunity, goodwill, data or anticipated savings, arising out of or in connection with your use of, or inability to use, the service.

We are not liable for any loss arising from:

• Price movements in any digital asset.
• Blockchain network failures, delays, congestion, forks or attacks.
• Transactions you authorise, or that are made using your credentials.
• Your failure to keep your password, second factor, transaction PIN or recovery codes secure.
• Inaccuracies in third-party data, including prices and analytics.
• The acts, omissions or insolvency of any third-party service provider.

Where liability cannot lawfully be excluded, our total aggregate liability to you for all claims arising out of or in connection with these terms is limited to the greater of (a) the total subscription fees you paid to us in the twelve months immediately preceding the event giving rise to the claim, and (b) one hundred United States dollars.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

Indemnity

You agree to indemnify, defend and hold harmless Web3 Sync, its directors, officers, employees and agents from and against any claims, liabilities, damages, losses, costs and expenses — including reasonable legal fees — arising out of or in connection with:

• Your breach of these terms or of any applicable law.
• Your use of the service, including any transaction you initiate.
• Your infringement of the rights of any third party.
• Any misrepresentation you make to us.

We will notify you of any claim subject to indemnity, and we may assume the exclusive defence and control of the matter. This obligation survives termination of these terms.

Suspension and termination

You may close your account at any time. We may suspend or terminate your access immediately, without notice and without liability, if you breach these terms, if we are required to do so by law or a regulator, if we are unable to verify your identity, or if we reasonably believe your account presents a risk to the platform, to other users, or to us.

Because we do not hold your assets, closing your account does not affect assets held in your own wallets, and you continue to control them directly. Any obligation to pay fees that have already accrued, and any records we are legally required to retain, survive termination. Sections dealing with intellectual property, disclaimers, limitation of liability, indemnity, governing law and general provisions continue to apply after termination.

Governing law and disputes

These terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes), are governed by and construed in accordance with the laws of the jurisdiction in which our registered office is located. Subject to the paragraph below, the courts of that jurisdiction have exclusive jurisdiction to settle any such dispute or claim.

Nothing in this section deprives you of the protection afforded by the mandatory provisions of the law of your country of residence. If you are a consumer, you may also bring proceedings in the courts of the country in which you live.

Before commencing formal proceedings, we ask that you contact us at the address in section 19 so that we can attempt to resolve the matter directly. We will try to resolve complaints promptly and in good faith.

General provisions

• Entire agreement — these terms, together with the Privacy Policy and Security Overview, constitute the entire agreement between you and us in relation to the service, and supersede any prior agreement or understanding.
• Severability — if any provision of these terms is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force.
• No waiver — a failure or delay by us in exercising any right under these terms is not a waiver of that right, and no single exercise prevents any further exercise of it.
• Assignment — you may not assign or transfer your rights under these terms without our written consent. We may assign our rights and obligations to any affiliate or successor, and will notify you of any such assignment.
• Notices — we will send notices to the email address registered on your account, and you consent to receive them electronically. Notices to us should be sent to the address in section 19.
• No third-party rights — these terms do not create any rights enforceable by any person who is not a party to them.
• Force majeure — we are not liable for any failure or delay caused by events beyond our reasonable control.

Changes to these terms

We may update these terms from time to time to reflect changes in the service, in law, or in our practices. When we do, we will revise the date at the top of this page.

Where a change is material, we will give reasonable advance notice by email or through the platform before it takes effect. Continued use of the service after a change takes effect constitutes acceptance of the revised terms. If you do not accept a change, you should stop using the service and may close your account.

Contact

Questions about these terms can be sent to [email protected], or raised through live chat on the contact section of our homepage. We aim to reply to all legal and contractual enquiries within five working days.